| Critical Blocking Bug without workaround |
High Blocking Bug with workaround |
Medium Non Blocking bug without workaround |
Low Non Blocking bug with workaround. Usability issue. |
|
|
Total High support impact (Many tickets). Affects all the customers. High amount of data affected. |
P1 | P1 | P2 | P3 |
|
Large VIP Customers. Affects lot of customers. High amount of data affected. |
P1 | P2 | P3 | P4 |
|
Moderate Partners. Several customers affected |
P1 | P2 | P3 | P4 |
|
Minor Single Customer. |
P2? | P2 - P3 | P3 | P4 |